Frequently Asked Questions (FAQ)

How to put in a request for a service

The Forms section contains documents that need to be filled in to apply for the most common services. If the desired service cannot be sought through the forms, kindly contact contact customer services..

How to get an e-mail account

Steps to be followed for an e-mail account are as follows:

  1. Fill in the application form which can be downloaded from the section Forms.
  2. Send the duly filled form by e-mail to  customer services.
  3. Upon receipt of your application, SAUM shall process your petition and contact you to provide you with information about the account requested.

SAUM

  • What is SAUM?

    "Customer Services" is the meeting point between users and Computer Services. In this manner, users can direct computer related queries to just the one e-mail or telephone thus saving time.

  • How can I contact SAUM?

    The usual way to contact SAUM is by e-mail or telephone, as under.

  • How can I request a service from Computer Services?

    The Forms section contains documents that need to be filled in to apply for the most common services. If the desired service cannot be sought through the forms, kindly contact customer services.

  • How can I pay for services obtained from Computer Services?

    For payment services, kindly attach a photocopy of the Credit Retention Document obtained from the Head of Economic Affairs, to your application form.

DATA NETWORK

TELEPHONE NETWORK

  • How can I register/deregister from or get changes made to the telephone network?

    You need to fill in the corresponding form. All related information can be seen here.

SOFTWARE

  • What software is available at the University of Vigo and what are the prices?

    The University of Vigo has campus licences for some products and these are free for users. There are also individual licences available for other products. All such information can be found here.

VIRUS

  • How can I get protection from computer viruses?

    The best way is to have a legal and updated antivirus installed on your computer. The University of Vigo has a campus antivirus that all users should install on their computers. In order to do so, kindly follow the instructions shown here.

  • How can I eliminate viruses from my computer?

    The campus antivirus provides almost full protection from all viruses. Kindly contact SAUM if you have any difficulty in eliminating viruses.

E-MAIL

  • How can I put in a request for an e-mail account?

    You can apply for one here.

  • How should I configure my e-mail on my PC?

    Click here to view the configuration manual.

  • How can I access my e-mails from any part of the world?

    You need a computer with an Internet connection and a navigator installed. You should then get connected to Web Mail using your user name and password in order to be able to send and receive e-mails.

  • How can I register/ deregister from mailing lists?

    This is where you will find all the information you need to handle the lists.

WEB PAGES

  • How can I post a web page on the University servers?

    This is where you will find all the information to post web pages on our server.

  • How can I get a web server linked to the University's server? 

    To do so, you need to fill in the Application Form for Web Hosting. Your link will be activated if your application is successful.

VIDEO CONFERENCES

  • How can I make a video conference from the University centres?

    All such information can be found here.

 

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